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The one thing that is driving me crazy is the uneven heigh…
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Bob Brennan, Vice President of Customer Solutions Engineering…
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In any case, the full details of the program, including the affected models and repair instructions, are available over at Apple’s website. Although these Apple devices all use different coolers, one common element in Apple’s iMac and Retina MacBook Pro designs has been the comapny's aggressiveness in controlling the thickness of those devices, leading to them pushing the envelope on cooling relatively high TDP processors in tight spaces. At the same time we haven’t seen a widespread repair program issued by other OEMs for any of these GPUs, which may mean that Apple is the only OEM being seriously affected, unlike NVIDIA’s bumpgate which saw repair programs from a number of OEMs.įor that reason I find myself wondering whether another factor such as cooling has been playing a role here. This could include Apple opting to address multiple modes of failure under a single repair program, or even just pure coincidence.
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Namely, while the iMac used its dGPU exclusively the MacBook Pros all used switchable graphics, which means that the MacBook Pros are often being driven by their iGPU rather than their dGPU.Įarly 2011 15" MacBook Pro: CPU & GPU Cooling the GPU is the topmost chip (Image Courtesy iFixit)Ĭonsequently while we first suspected that this is a common issue revolving around the Radeon HD 6000M series – and certainly we can’t rule that out – there seems to be more that’s going on here than a common failure in one line of GPUs. There is also the matter of differences in construction – iMacs used MXM cards, MacBook Pros use GPUs soldered on to the logic board – and even differences in operation.
However throwing a wrench into any common thread between these systems, the last of the MacBook Pros covered by the repair program, the first generation 15” Retina MacBook Pros, used NVIDIA’s GeForce GT 650M instead. While the 2011 iMac and MacBook Pros use different GPUs, both systems use GPUs from AMD’s Radeon HD 6000M series, with the iMac using the higher-end 6970M while the MacBook Pros used the 6490M, 6750M, and 6770M GPUs. And given the similarities between the problems in the MacBook Pro and the iMac, this has raised a few eyebrows.
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The MacBook Pro repair program comes less than 2 years after Apple’s last repair program, which in 2013 saw Apple offering free video card replacements and repairs for the mid-2011 27” iMac. MacBook Pro Display Corruption (Image Courtesy 9to5Mac) Meanwhile in order to compensate any users who have already suffered from the issue, Apple is also offering reimbursements to those customers who have already paid for repairs. Furthermore all affected systems are eligible regardless of warranty status, making this a true extension in every sense of the word as the bulk of the systems this program covers are past their extended warranty expiration dates.
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Under the terms of the program, covered laptops that are experiencing video issues such as display corruption, system crashes, or other glitches will be eligible for free repairs through Apple.
The program offers extended repair service for the 15” and 17” 2011 MacBook Pros, along with the 2012 and Early 2013 15” Retina MacBook Pros. This week Apple has announced that they are initiating a new repair extension program for the MacBook Pro, in order to address video corruption and stability problems with certain models.
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